Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (323)725-0167. Member services is open Monday through Friday, 9:00am – 6:00pm.

Communication Services

California Relay Service - Dial 711

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.

For members that prefer immediate assistance in their mode of communication but don't have a preferred provider, DDTP numbers are available and can be dialed toll free. 

CRS Access Numbers

Type of Call Language Toll Free 800 Numbers
TTY/VCO/HCO to voice English
Voice to TTY/VCO/HCO English
From or to Speech to Speech English &

Telephone Access

Utilization Management staff is available during normal business hours (9:00AM-6:00PM) PST Monday through Friday) to accept collect calls on any questions regarding the UM process.  Please call (323) 725-0167 collect and request to speak to the UM department.

Contact Us

South Atlantic Medical Group IPA

5504 E. Whittier Boulevard,

Los Angeles, CA 90022

Phone: 323-725-0167

Fax: 323-725-6933

Email: compliance@samg.org