Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (323)725-0167. Member services is open Monday through Friday, 9:00am – 6:00pm.
California Relay Service - Dial 711
Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
For members that prefer immediate assistance in their mode of communication but don't have a preferred provider, DDTP numbers are available and can be dialed toll free.
CRS Access Numbers
|Type of Call||Language||Toll Free 800 Numbers|
|TTY/VCO/HCO to voice||English
|Voice to TTY/VCO/HCO||English
|From or to Speech to Speech||English &
Utilization Management staff is available during normal business hours (9:00AM-6:00PM) PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (323) 725-0167 collect and request to speak to the UM department.